Call our Helpline: 0808 808 1000


The Brain & Spine Foundation Helpline offers information and support for people affected by neurological problems. Call 0808 808 1000 to talk to the team.

Please see our Easter opening hours below.


Week beginning 15th April

Mon 15th – 9am to 4pm

Tues 16th – Closed

Weds 17th – 9am to 2pm

Thurs 18th – 9am to 4pm

Fri 19th – Closed for the Bank Holiday


Week beginning 22nd April

Mon 22nd – Closed for the Bank Holiday

Tues 23rd – 9am to 4pm

Weds 24th – 9am to 4pm

Thurs 25th – 9am to 4pm

Fri 26th – Closed 


How we can help

Our helpline is a free confidential service providing support to anyone affected by a neurological condition or problem, their family, friends and carers.

Our helpline team are here to support you however we can. We provide impartial, tailored information and specialist support on issues such as:

  • tests and investigations
  • treatment
  • managing long term conditions
  • the emotional impact of a diagnosis, treatment or living with a long term condition

as well as helping you to:

  • make sense of medical information and what might happen next
  • get questions together to ask at your next GP or hospital appointment
  • access neurological services
  • where to get more information and support

How do I contact the helpline

By phone

Call free on 0808 808 1000. Helpline hours are Monday to Thursday: 9am to 4pm and Fridays: 9am to 1pm. We are not open on the weekend or bank holidays.

The helpline can get very busy and we answer as many calls as possible, but if you can't get through, please leave a message and we’ll get back to you. Unfortunately, we can't return calls to numbers that bar withheld or anonymous numbers.

By email

Email our helpline team: or use our enquiry form.

We aim to respond within 48 hours, but at busier times or for complex enquiries, it may take up to three working days.

Please note: replies to emails are only sent Monday-Friday. Weekend emails will be responded to as soon as possible.

By post

You can write to us at:

Brain & Spine Helpline
CAN Mezzanine (4th Floor)
7-14 Great Dover Street


About our helpline


The information provided by the Helpline team is not a substitute for professional care and should not be used for diagnosing or treating a health problem or disease. Our Helpline team will not give advice or opinions, either medical or personal.


Our trained helpline team are here for you


Fill in the enquiry form below