Call our Helpline: 0808 808 1000

Helpline

Due to our office move, our Helpline services will be closed for two days on Thursday 20th and Friday 21st September, re-opening at 10am on Monday 24th September. We apologise for this inconvenience and we do value your calls, so please contact us when we re-open.

Our Helpline team provides tailored information and specialist support for anyone affected by a neurological problem. You can either talk to us or email us for information and support.

About our service

  • Our helpline is confidential – If you don’t want to say who you are, that’s no problem.

  • If you are concerned about a neurological problem or have concerns about a member of your family or a friend – we’re here to support you.

  • We also support health professionals in their work, answering questions and signposting to patient services.

  • People call us for many reasons - some people call for practical or emotional support, others have specific clinical queries, and some people just want to talk.

  • We believe no question is a silly question – whatever your question or concern, please just ask us.

  • We can also point you in the right direction and signpost you to other sources of support and help.

Some of the common subjects we talk about 

  • Symptoms

  • Tests and investigations

  • Treatment

  • Managing long term conditions

  • The emotional impact of a diagnosis, treatment or living with a long term condition

  • Helping you make sense of medical information and what might happen next

  • Helping you get questions together to ask at your next GP or hospital appointment

  • Accessing neurological services

  • Where to get more information and support


Disclaimer

The information provided by the Helpline team is not a substitute for professional care and should not be used for diagnosing or treating a health problem or disease. Our Helpline Officers will not give advice or opinions, either medical or personal.

Privacy and confidentiality

Our telephone, email and postal enquiry services are confidential between you and the Brain & Spine Foundation. Any information disclosed to the Helpline team will be treated in complete confidence. For further information, please read our privacy policy

How you can contact the Helpline

By phone

Call our freephone on 0808 808 1000. Our Helpline hours are Monday to Thursday, from 9am to 4pm and Fridays, from 9am to 1pm. We are not open on Bank Holidays. 


By filling in the enquiry form below

 

By post

You can write to us at: Brain & Spine Helpline, Freepost LON10492, London SW9 6BR.

Our trained Helpline team is here for you

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