If you have used any of our services in the last two years, we would really value your feedback to ensure that we can continue providing a high standard of information and support for people with neurological problems. The whole survey should take between 5 and 15 minutes of your time, depending on the number of services you have used. All responses are completely confidential so no individual answers will be identifiable to any person.
Our Helpline team provides tailored information and specialist support for anyone affected by a neurological problem. You can either talk to us or email us for information and support.
About our service
Our helpline is confidential – If you don’t want to say who you are, that’s no problem.
If you are concerned about a neurological problem or have concerns about a member of your family or a friend – we’re here to support you.
We also support health professionals in their work, answering questions and signposting to patient services.
People call us for many reasons - some people call for practical or emotional support, others have specific clinical queries, and some people just want to talk.
We believe no question is a silly question – whatever your question or concern, please just ask us.
We can also point you in the right direction and signpost you to other sources of support and help.
Some of the common subjects we talk about
Tests and investigations
Managing long term conditions
The emotional impact of a diagnosis, treatment or living with a long term condition
Helping you make sense of medical information and what might happen next
Helping you get questions together to ask at your next GP or hospital appointment
Accessing neurological services
Where to get more information and support
The information provided by the Helpline team is not a substitute for professional care and should not be used for diagnosing or treating a health problem or disease. Our Helpline Officers will not give advice or opinions, either medical or personal.
Privacy and confidentiality