Terms and conditions for online transactions

The Brain and Spine Foundation’s online transaction area is fully secure, and uses WorldPay to receive payments.

Brain and Spine Foundation
3.36 Canterbury Court
Kennington Park
1-3 Brixton Road
London SW9 6DE
Tel: 020 7793 5900
Fax: 020 7793 5939
Email: publications@brainandspine.org.uk
Registered charity No: 1098528

Buying Brain and Spine publications

Cancellations

If you change your mind once you have placed your order, please contact the Brain and Spine Foundation by emailing publications@brainandspine.org.uk or calling 020 7793 5900. If your order has not been processed already, we can cancel it.

Damaged goods

If your items are damaged in transit, please return them to us within 10 days of receipt. We will be happy to replace them or refund your money, including postage costs.

Returns

If you are unsatisfied with the quality of your goods, please return it to us within 10 days of receipt. We will be able to refund the cost of the publication, but not the postage costs.

Complaints

The Brain and Spine Foundation aims to respond to all complaints within five working days.

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