About the Helpline
The Brain and Spine Helpline is a service run by neuroscience nurses. The helpline covers all brain and spine conditions, from fairly common to the very rare, and can offer information and support on any medical or related social and emotional issues of concern - call us on 0808 808 1000.
You can also contact the helpline if you require a hard copy of one of our booklets or fact sheets, alternatively they can be downloaded free of charge.
The Brain and Spine Helpline is a member of The Helplines Association.
Contact us by phone or email
The Brain and Spine Helpline is a free and confidential service, open from Monday – Thursday from 9am-2pm and on Fridays from 9am-1pm.
To contact us please phone 0808 808 1000 during the opening hours, or you can email the Helpline at helpline@brainandspine.org.uk.
Contact us online
If you would like to share your experiences of having a neurological condition or ask questions, why not post a message on our discussion forum?
Contact us by post
If you prefer, you can write to the helpline team at the following address:
Brain and Spine Helpline
Free Post LON10492
London
SW9 6BR
What we can do:
- Discuss all aspects of neurological conditions.
- Explain neurological/medical terms and services.
- Provide hard copies of the Brain and Spine Foundation’s booklets.
- Signpost individuals to further sources of information and support.
- Assist you in making an informed choice or decision.
- Provide additional information on issues and conditions which are not covered in our booklets.
What we can’t do:
- Diagnose.
- Recommend or refer you to particular doctors or practitioners.
- Act on behalf of an individual or provide evidence for legal cases.
- Offer any clinical consultations/appointments.
- Provide financial assistance for any individuals in need of medical treatment/equipment/social support.
Frequently asked questions
Wondering what kinds of questions are asked on the Helpline? See our page of Frequently asked questions.
You can also check out our discussion forum where the Helpline nurses can answer your questions online.
